Notices & Policies

Outlines the rights and responsibilities of all patients receiving care at SMMH, including respectful treatment, participation in care decisions, access to records, and how to express concerns or grievances.

Explains when SMMH will notify Medicare patients about services that may not be covered, allowing them to decide whether to proceed and accept financial responsibility.

Explains SMMH’s policies for on-time attendance, cancellations, and missed appointments. Includes fees, late arrival procedures, and potential discharge for repeated violations, with exceptions for emergencies.

Details financial responsibilities for all patients, including co-pays, deductibles, non-covered services, and insurance billing. Explains payment plans, the No Surprises Act, insurance waivers, and Medicare/Medicaid billing compliance.

Clarifies that SMMH is not an emergency facility and does not provide 24/7 crisis care. Outlines how SMMH manages mental health crises during sessions, provides emergency referrals, and complies with reporting laws and patient safety protocols.

Describes when and how patient care may be ended by SMMH, including for missed appointments, policy violations, or clinical needs. Also covers communication expectations, voluntary withdrawal, and how patients can appeal a discharge decision.

Details how SMMH protects your health information under HIPAA, including how your data is used, your privacy rights, and what to do if you suspect a breach.

Outlines patients’ rights to informed care, confidentiality, participation in decisions, and nondiscrimination. Explains SMMH’s consent procedures, service limitations, communication expectations, and financial responsibility under law.

Affirms SMMH’s commitment to inclusive, affirming care for LGBTQIA+ individuals and outlines protections under federal healthcare laws against discrimination.

Outlines the rights of Medicare beneficiaries receiving care at SMMH, including access to care, informed consent, privacy, non-discrimination, and how to file complaints or appeals.

Explains how SMMH ensures accurate billing, coding, and refund practices for Medicare patients. Covers claim submission, denial appeals, overpayment handling, and compliance with Medicare’s 60-day refund rule and audit requirements.

Explains how Medicare beneficiaries can respond to denied claims, appeal decisions, file grievances, and understand reimbursement procedures at SMMH.

Provides details on Medicare cost-sharing responsibilities, including deductibles, co-payments, and how SMMH assists patients with billing, payment plans, and insurance coordination.

Outlines how SMMH safely prescribes and monitors controlled substances in compliance with DEA, state, and federal laws. Includes patient responsibilities, refill rules, misuse protocols, and emergency medication procedures.

Describes patient protections under the No Surprises Act, including Good Faith Estimates for self-pay patients and protection from unexpected out-of-network bills.

Details how SMMH verifies patient identity and insurance eligibility during the intake process to prevent fraud, protect records, and comply with Medicare, Medicaid, and HIPAA standards.

Explains how SMMH uses secure platforms like CharmHealth and Spruce to protect patient information in emails, texts, and other digital communication, including what patients must consent to and how to ensure privacy compliance.

Covers telehealth eligibility, technology requirements, billing practices, and patient rights related to virtual care provided by SMMH in compliance with federal and state regulations.

Outlines rights and access to care for women and individuals assigned female at birth, including perinatal, postpartum, and trauma-informed mental health services.